Frequently Asked Questions (FAQ) – Vintara Fashion Stories
1. What kind of jewelry do you sell?
We specialize in imitation and fashion jewelry, crafted with high-quality materials to give you elegant, affordable, and stylish pieces.
2. Is your jewelry real gold or diamond?
No, our products are imitation jewelry (unless mentioned otherwise). They are designed to give a luxurious look without the heavy price tag.
3. How do I place an order?
Simply browse our website, add your favorite items to the cart, and proceed to checkout. We accept secure online payments
4. Do you offer Cash on Delivery (COD)?
Yes, COD is available in select locations with an additional fee.
5. How long will delivery take?
- Standard Shipping (India): 5–10 business days
- Express Shipping (India): 2–4 business days
- International Shipping: 10–21 business days (varies by destination)
6. What are your shipping charges?
- Free shipping on orders above ₹999 (India).
- Flat ₹70 for orders below ₹999.
- International shipping charges vary based on location and weight.
7. Can I cancel my order?
Yes, you can cancel within 6 hours of placing the order, provided it hasn’t been shipped yet.
8. What is your return/refund policy?
Due to hygiene reasons, we do not accept returns. Refunds are provided only for damaged or wrong items, and requests must be supported with an unboxing video within 48 hours of delivery.
9. How do I care for my imitation jewelry?
- Avoid contact with water, perfume, and chemicals.
- Store in a dry place, preferably in the pouch/box provided.
- Clean gently with a soft cloth.
10. How can I contact customer support?
📧 Email: support@vintarafashionstories.com
📞 Phone: [9947053280]