Cancellation & Refund Policy – Vintara Fashion Stories
Last Updated: 14 August 2025
At Vintara Fashion Stories, we value your satisfaction and strive to provide you with high-quality imitation jewelry. Please read our cancellation and refund terms carefully before placing an order.
1. Order Cancellation
- Before Dispatch:
Orders can be cancelled within 6 hours of purchase by contacting our customer service at 📧 support@vintarafashionstories.com or 📞 [+91 9947053280]. - After Dispatch:
Once your order is shipped, it cannot be cancelled.
2. Returns & Refunds
Due to the nature of imitation jewelry and hygiene reasons, we do not accept returns or exchanges unless:
- You receive the wrong product.
- The product is damaged during delivery.
3. Conditions for Refund Approval
To be eligible for a refund:
- You must contact us within 48 hours of delivery.
- You must provide an unboxing video showing the package being opened, clearly displaying the issue.
- The product must be unused and in original packaging.
4. Refund Process
- Once your return request is approved, refunds will be processed to your original payment method within 5–7 business days.
- Shipping charges are non-refundable.
- In the case of COD orders, refunds will be made via bank transfer or store credit.
5. Non-Refundable Items
- Products purchased during sale/discount periods.
- Customized or personalized jewelry.
- Items damaged due to misuse or lack of care.
6. Contact Us
For cancellations, damaged product claims, or refund requests:
📧 support@vintarafashionstories.com
📞 [+91 9947053280]